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Benefits that will make your journey rewarding.


Terms & Conditions

Lounge Access at International Airports in India


  • A minimum forex card load value of USD 3,000 equivalent is required to be eligible.
  • This benefit is exclusively for the cardholder.
  • Cardholders are entitled to one complimentary lounge visit per international departure from India.
  • A maximum of four lounge visits can be availed per card per calendar year.
  • Lounge Access requests must be placed at least 7 days prior to the travel date
  • To avail of this benefit, email your request to studybuddy@thomascook.in
  • The Lounge service is available only at select international airports in India.
  • Visa Cardholders: Access the list of participating lounges here; https://loungefinder.loungekey.com/en/thomascookindia
  • Mastercard Cardholders: Access the list of participating lounges here: https://www.dflk.in/?q=2ONsvaY
  • Thomas Cook team will place the request and you will get the voucher with scanning code (to be scanned at the Airport Lounge) on the registered email id.
  • Please note that the service inclusions/service locations may be subject to change if there are updates from the Service Providers or Airport Authorities.

1,50,000+ Discounts & Offers with digital ISIC Card


  • Access discounts and offers at 60,000+ brands with Free International Student Identity Card (ISIC)
  • This benefit is exclusively for the cardholder.
  • ISIC Card requests must be placed at least 7 days prior to the travel date.
  • Redeem your free ISIC Card by entering the first 8 digits of your Study Buddy Card in the voucher code section:
  • Alternatively, you can send your request to studybuddy@thomascook.in
  • The digital ISIC card will be valid for one year. To renew the card, please contact ISIC Team


Free E-SIM Card Offer


  • A minimum forex card load value of USD 100 equivalent is required to qualify for the free SIM card.
  • E-SIM card requests must be placed at least 7 days prior to the travel date.
  • To avail of this benefit, email your request to studybuddy@thomascook.in with below documents:
    • Copy of First & last pages of passport
    • Visa copy
    • E-Ticket copy
  • This benefit is exclusively for the cardholder.
  • Cardholders are entitled to one complimentary SIM Card per international departure from India for one country
  • To recharge the SIM please visit: https://recharge.matrix.in/ 

Free ATM Withdrawal


  • Cardholders are entitled to one complimentary ATM withdrawal per calendar month.
  • The month is defined as per the calendar and ends at 23:00 hours IST on the last day of the respective month.

Emergency Cash Assistance


  • Emergency Cash Assistance is available for lost or stolen cards when travelling abroad.
  • To send your Emergency cash assistance request, call us at our toll free number or email us at travelcards@thomascook.in with below details:
    • Address Line 1:
      •  
    • Address Line 2:   
    • Address Line 3:
      •  
    • State/ City:  
    • Country:   
    • Zip: 
    • Contact No: {Your Contact no. should be your calling no. (not your WhatsApp no.)} 
    • Free Emergency Cash Assistance up to your available card balance. (Maximum 500 USD)
    • Taxes/ Charges will be levied and will be deducted from your card balance.

Insurance Cover

Coverage

Sum Insured (in INR)

Lost Card Liability other than Bangkok and Pattaya Location

 7,50,000 

Lost Card Liability for Bangkok and Pattaya Location

                             75,000 

Accidental Death and Disability (Common Carrier)

                       1,000,000 

Missing of Connecting International Flight During Transit

                             21,000 

Loss of Passport and Travel Related Documents

                             35,000 

Delay of Checked in Baggage

                                7,000 

Free Card Replacement


  • You are eligible for one replacement card for six months from the date of activation. Additional fees may apply if more than one card replacement is required.
  • To send your Card replacement request when abroad, email us at travelcards@thomascook.in
  • The TAT of replacement of card is 12-15 days.
  • If you are in India, kindly replace your card at the closest Thomas Cook branch or partner location.

Over the Counter- 0.5%


  • Over the Counter- 0.5%

Surcharge Free Withdrawals at AllPoint ATMs


  • AllPoint ATMS are available across the United States, Canada, Mexico, United Kingdom and Australia.
  • To locate your nearest AllPoint ATM click https://www.allpointnetwork.com/locator
  • Note: ATM withdrawal fee and other fees may still apply.

KrisFlyer (Singapore Airlines) Miles on every forex purchase


  • KrisFlyer members will earn 15 KrisFlyer miles on every purchase of US$100 cash or equivalent value in any other currency; and 30 KrisFlyer miles on loading equivalent forex on card.
  • This offer is valid on a minimum purchase value of US$500/equivalent on retail transactions.
  • Valid on Forex purchases exclusively across Thomas Cook Branches and thomascook.in Website.

Note: The terms and conditions mentioned above are subject to change without prior notice at the sole discretion of Thomas Cook. In case of any disputes, the decision of Thomas Cook will be final and binding. For the latest updates, please refer to our website or contact our customer service.

These benefits are valid till 31st Dec 2025.



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