Website – thomascook.in

HOLIDAYS & SERVICES CONDITIONS
Conditions apply. All advertised products, offers & prices are current at the time of communication & based on existing & often limited availability. Final Pricing & availability of offers/services may vary based on market conditions & prevailing Foreign Exchange Rates. Please confirm all relevant details with our sales staff/thomascook.in/apps before making a booking. All prevailing taxes applicable at existing rates.

Group holidays include Airfare as per specific hub/hubs (unless specified), Quality Hotels, Meals as per itinerary, Visa fees (where applicable), Insurance, Sightseeing as per itinerary, Transfers & services of our Tour Manager.

Customised holidays include Quality Hotels, Meals as per itinerary, Visa fees (where applicable), Insurance, Transfers & Sightseeing as per itinerary.

India/Domestic packages include Quality hotels, Meals as per itinerary, Transfers & Sightseeing as per itinerary. Airfare & services of our Tour Manager may or may not be included (unless specified).

We are travel agents and holiday organizers only. The role of the company is that of an agent of the client to secure proper services for the tour from the independent contractors and service providers such as the airlines, shipping company, hotels, Coach etc. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport or any other facility or service mentioned in this brochure. We take care in selecting all the components in your holiday; but because we only select them, we have no control in operating them, we cannot be responsible for any injury, death, loss or damage, which is caused by the act or default or omission of the management or employees of any hoteliers, airlines, shipping company, coach owner / coach operator who are the company’s independent contractors arising outside our normal selection process.

The company undertakes to deliver mentioned sightseeing/experiences on best effort basis. Weather, government restrictions and regulations are beyond our control.

Please confirm all relevant details with our sales staff/product pages on thomascook.in before making a booking.

Other Terms & Conditions

USER'S RESPONSIBILITY OF COGNIZANCE OF THIS AGREEMENT
This website is published and maintained by Thomas Cook India Ltd, a company incorporated and existing in accordance with the laws of the Republic of India. This page sets forth the terms and conditions under which Thomas Cookprovides the information on this Website, as well as the terms and conditions governing your use of this site. The Users availing services from Thomas Cookshall be a natural or legal person and deemed to have read, understood and expressly accepted the terms and conditions of the agreement, which alone shall govern the desired transaction or provision of such service by Thomas Cookfor all purposes, and shall be binding on the user. All rights and liabilities of the User with respect to any services to be provided by Thomas Cookshall be restricted to the scope of this agreement. If you do not accept these terms and conditions, do not continue to use or access this site, or order any searches.

In addition to this agreement, there are certain terms of service (TOS) specific to the services rendered/products provided by Thomas Cooklike the air tickets, MICE, bus, rail, holiday packages, etc. Such TOS will be provided / updated by Thomas Cookwhich shall be deemed to be a part of this Agreement and in the event of conflict between such TOS and this agreement, the terms of this agreement shall prevail. The user shall be required to read and accept the relevant TOS for the service/ product availed by the user.

Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example , flights, hotel reservation, Packages , etc). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the services provided with whom User elects to deal, including terms and conditions set forth in a Service Providers’ fare rules, contract of carriage or other rules.

Thomas Cook’s Services are offered to the User Conditional on acceptance without modification of all the terms, conditions and notices contained in the agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the services by the User constitutes an acknowledgement and acceptance by the User of the Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail Thomas Cook’s Services.

In the event that any of the terms, conditions and notices contained herein conflict with the Additional Terms and guidelines contained within any other Thomas CookDocument, then these terms shall be applicable.

SITE AND ITS CONTENTS
This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

As long as you comply with the terms of these Terms and Conditions of Use, Thomas Cookgrants you a non–exclusive, non–transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.

You may only use this site to make legitimate reservations or purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You shall not make reservation in the name of fictitious person(s). You agree that you will not use any device, software or routine that would interfere or be reasonably expected to interfere with the normal working of this site. You agree that you shall not take any action that imposes a burden or load on our infrastructure that Thomas Cookdeems in its sole discretion to be unreasonable or disproportionate to the benefits Thomas Cookobtains from your use of the site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage acts or omissions that would amount to a criminal offense or attempt to commit a criminal offense, or give rise to civil liability, or otherwise violate any law. In addition, you are prohibited from posting or transmitting any information which (a) infringes the rights of others or violates their privacy or publicity rights, (b) is protected by patent, copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right, (c) contains a virus, bug, worm or other harmful item or program that may damage, detrimentally interfere with, surreptitiously intercept and/or expropriate any system, data or important information, (d) create any liability for us or cause us to lose (fully or partially) the services of our ISPs or other suppliers, or (e) is used to unlawfully collude against another person in restraint of trade or competition. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from your use of this site.

COPYRIGHT POLICY
Thomas Cook holds the copyright in respect of this site, and the content provided in this site, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Thomas Cook, and/or its third party providers and distributors, except that you may download, display and print the materials presented on this site for your personal, non-commercial use only. You may not use any "robot," "spider" or other automatic device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this site, in any case without the prior written permission of Thomas Cook. You agree that you will not transmit or otherwise transfer any Web pages, data or content found on this site to any other computer, server, Web site, or other medium for mass distribution or for use in any commercial enterprise. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any of such notices. The use of such materials on any other Web site or in any environment of networked computers is prohibited.

OWNERSHIP
All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Thomas Cookor otherwise. By displaying them on this Site, Thomas Cookis not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

You may download such copy/copies of the Content to be used only by you, to help you make the purchase decision on products and services offered by Thomas Cook. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

Thomas CookRIGHTS
If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Thomas Cook, as non–confidential.

USER AGREEMENT
You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Thomas Cookuses such material.

Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by Thomas Cookanywhere in the world, in any medium, forever.

TRANSMITTED MATERIAL
Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to Thomas Cookdoes not cause Thomas Cookto have any special responsibility to you.

The copyright in the contents of this website belong to Thomas Cook. Accordingly Thomas Cookreserves all rights. Copying of part or all the contents of this website without permission of Thomas Cookis prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

PROMOTIONS / OFFERS / ADVERTISEMENT / SCHEMES / CONTESTS with third party Banks/Credit Cards/Debit Cards/NBFCs:
For special offers, promotions or schemes with any third parties such as Banks/NBFC offers including Credit/Debit Card offers and Travel Insurance/loan offers etc., additional terms and conditions specific to the offers, promotions, schemes or contests will be applicable in addition to these terms and conditions. These may include those related to scope, coverage, eligibility/non eligibility, validity etc.

Please ensure you have read these terms and conditions fully before availing or participating in such offers, promotions, schemes or contests.

The company may suggest/recommend such products/services to customers but customers are under no obligation to purchase/avail these. The Company will not be liable for any issues arising from or related to such offers/schemes/contests made by these third party partners that are outside the products/services of the company as originally availed by the customers/s.

BASIC TRAVEL QUOTA
As per the current guidelines of RBI, all residents holding Indian Passport are entitled to avail an amount not exceeding US$ 2, 50, 000 or its equivalent in one financial year for one or more private/leisure visits under the Basic Travel Quota (BTQ). However, the traveler cannot avail in excess of US $ 3,000 per visit or its equivalent in cash, except as specified in the exceptions provided by the RBI guidelines. It is mandatory for you to avail the foreign exchange component of the tour cost from under your BTQ entitlement from an authorized dealer licensed to provide such services as per the guidelines issued by RBI from time to time. You shall pay the foreign exchange component of the total tour cost at the prevailing rate to the dealer along with signed BTQ form & A2 form. You can draw foreign exchange for your personal use on tour from the same authorized dealer from your balance BTQ entitlement. This is as per GOI rules & regulations. You may carry this partly in currency, partly in traveler cheques (TC) which are safer and easily encashed for a small service fee. They can also be replaced if they are stolen or lost, if you record TC numbers and retain counterfoil subject to the rules applicable.

PAYMENT TERMS FOR FOREX COMPONENT
1) The Forex(‘FX’) payment is a part of BTQ of the passenger.
2) The immediate family/kin, e.g. father can pay for the children; mother can pay for the children stands good. However, the person paying/cardholder should also be among the travellers.
3) If husband, wife and two children are travelling together as a family, husband’s card is acceptable.
4) The cardholder cannot use his/her card for payment of another person’s tour package.
5) The card that is swiped for payment of the tour’s foreign exchange should be of the cardholder himself/herself.
6) For packages with FX (Foreign Exchange) component only, initial deposit amount collected in INR for booking, shall be adjusted towards the balance FX component at the time of final FX payment.
7) The ROE (Rate of Exchange) for the entire FX component of the tour shall be considered as per the prevailing ROE on the day final payment is being made.

• The Long Weekend Holiday Sale Conditions
  International Holiday
  Discount upto Rs 10,000 is valid on select International products only on minimum booking of 2 Pax & basis the sale value as per the below products.
  Malyasia & Singapore – ₹ 10,000/(Per Couple)
  Vibrant Vietnam – ₹ 8,000/(Per Couple)
  Highlights of Azerbaijan – ₹ 3,000/(Per Couple)
  
  Domestic Holiday
  Discount valid only on select domestic holidays as per the below grid basis the sale value.

  Sale Value	Promo Code
  Upto ₹50000	₹2500
  ₹50001 – ₹100000	₹7500
  ₹100000 & above	Flat ₹10000

  
  Offer valid for travel upto 30th Sept'24
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• Krisflyer limited time offer

  Offer Details:
  • Promotion: Earn 3x miles (approx 45 miles every USD 100) on the purchase of a Thomas Cook Forex card.
  • Minimum Load Value: USD 2500.
  • Offer Validity: Until 31st December 2024.
  
  Terms and Conditions:
  • Available to customers purchasing a Thomas Cook Forex card with a minimum load value of USD 2500 (eqv.)
  • Applicable to new purchases of Forex cards made within the offer validity period.
  • Customers must notify the branch of their KrisFlyer membership and provide the required details.
  • The purchaser of the Forex card must hold a valid KrisFlyer membership
  • Miles credited within 45-60 days of transaction.
  • The miles are Non-transferable, non-negotiable, and not redeemable for cash.
  • Thomas Cook may modify or terminate the offer without prior notice.
  • Members can buy forex card online or through any branches of Thomas Cook in India.
  • Offer valid in India only
  • KF point redemptions/expiry & usage is subject to KrisFlyer membership program terms & conditions.
  • For queries, contact customer service at 1800-2099-100 or travelcards@thomascook.in

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• Offers for the Fall Season

  Discount of Rs.15,000 can be availed by a family of three. Prices mentioned are for an individual. Pricing & availability of offers/services may vary based on market conditions & prevailing Forex Rates on selected International products mentioned below.
  • Europe for All
  • Fusion Europe
  • Swiss French Magic
  • European Express
  • Scenic Scandinavia
  

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• Offers for The Grand Festival of Holidays

  Discount of upto Rs.30,000 can be availed by a family of three which is applicable on selected domestic products. The offers mentioned differs from respective hubs. Prices mentioned are for an individual. For more information, contact our sales staff before making booking.
  Offer valid for travel upto 7th Sept'24
  

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• Offers for The Winter Special

  Discount of up to Rs. 58,000 can be availed on minimum booking of 2 pax on selected products. The offers mentioned differs from respective hubs. Prices mentioned are for an individual. Pricing & availability of offers/services may vary based on market conditions & prevailing Forex Rates on selected International products. Visa inclusion is not applicable on Bali products.
  For more information, contact our sales staff before making booking.
  

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• Offers for Japan Cherry Blossom Special

  Discount of up to Rs. 30,000 can be availed on minimum booking of 2 pax on selected products. The offers mentioned differs from respective hubs. Prices mentioned are for an adult on twin sharing basis. For more information, contact our sales staff before making booking.
  Prices mentioned are inclusive of the discount.

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• Offers for Europe Launch 2025

  Discount of Rs. 70,000.00 is valid only on select European products on minimum booking of two pax and prices mentioned are inclusive of discounts. Rs. 15 000.00 off on full advance payment is valid on per booking. Prices mentioned differs from respective hubs and are for an individual. Pricing & availability of offers/services may vary based on market conditions & prevailing Forex Rates on selected International products. For more information, contact our sales staff before making booking.
  
  • Land & Cruise offer to be used at the time of booking particular package only and it cannot be taken later or can not be used as separate package.
  • Offer is valid on selected product and cannot be asked to add the same on any other package.
  • If customer does not want to avail this offer, then no cost reduction or any kind of disocunt wil be given in lieu of the same.
  • Offer is not transferable. This needs to used by by same customer.
  • Vessel name or routing is subject to change.
  • Any offshore excursion is not part of offer.
  • Gratuity on cruise offer needs to be borne by the customer separately & includes accomodation with all meals at specified restaurants only.
  • No two offers can be clubbed together.
  • Promo code of Rs. 1000 cannot be clubbed with any other promo codes/ bank offers.
  

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• Spiritual Journey With Thomas Cook

  Discount of up to Rs. 10,000 is for per person and can be availed on selected products. Prices mentioned are for an individual. The products mentioned are land only. For more information, contact our sales staff before making booking.